Spa General Manager: Lead Growth, Team & Guest Experience

Hand & Stone Franchise Corp; Laurel (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC is seeking a high-impact General Manager to lead both the team and the business for Hand & Stone Massage and Facial Spa. You will own spa performance, develop your team, and drive guest experience, sales, and profitability.

You’ll build a culture of accountability, coach staff, and deliver a World Class Client experience across all touchpoints in a fast-paced, multi-unit environment.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• A balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Drive revenue through memberships, service utilization, and retail performance.
• Build and lead a high-performing team with a people-first mindset.
• Use data and reporting to identify opportunities and improve results.
• Optimize scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales

KPIs

P&L

Communication

Team building

Job description

FGG Spa, LLC is seeking a high-impact General Manager to lead both the team and the business for Hand & Stone Massage and Facial Spa. You will own spa performance, develop your team, and drive guest experience, sales, and profitability.

You’ll build a culture of accountability, coach staff, and deliver a World Class Client experience across all touchpoints in a fast-paced, multi-unit environment.