Tier 1 Help Desk Analyst - DoD IT Support & Security

First Roles; Virginia; Sur place; USD 41 000 - 42 000; Plein temps

Résumé du poste

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to provide first-level IT support for end-users across multiple networks. The role requires strong customer service, basic security awareness, and capability to document incidents in a ticketing system.

Candidates should have an associate degree or 2+ years of relevant experience, DoD IAT II certification, and DoD Secret clearance. Top Secret with SCI eligibility is preferred.

Qualifications

• Associate's degree or 2+ years of relevant experience.
• 3+ years relevant experience.
• DoD IAT Level II Certification is required.
• DoD Secret Clearance is required.
• Top Secret with SCI eligibility preferred.

Responsabilités

• Answering calls, troubleshooting, and providing user support.
• Initial diagnostics and account management, including password services.
• Provide first-level support for PC, server, or mainframe applications/hardware.
• Maintain and restore IT operations with minimal business impact.
• Escalate to Tier 3 and document resolutions in ticketing system.

Connaissances

Windows OS

User support

Password reset

Troubleshooting

Documentation

Customer service

Formation

Associate's degree or 2+ years

Outils

Ticketing systems

Windows

Description du poste

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to provide first-level IT support for end-users across multiple networks. The role requires strong customer service, basic security awareness, and capability to document incidents in a ticketing system.

Candidates should have an associate degree or 2+ years of relevant experience, DoD IAT II certification, and DoD Secret clearance. Top Secret with SCI eligibility is preferred.