Tier 1 IT Support Specialist | Help Desk

Chenega MIOS SBU

Arlington (VA)

On-site

USD 40,000 - 41,000

Full time

26 hours ago

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Job summary

Chenega MIOS is seeking an IT Help Desk / Tier 1 Support specialist in Arlington, VA to provide first-line technical support for end-user devices and applications. The role involves diagnosing issues, managing user accounts, and coordinating with Tier 3 when needed.

The ideal candidate has a DoD IAT Level II certification, DoD Secret clearance, and strong customer service skills. Familiarity with ticketing systems and Windows environments is preferred; top secret with SCI eligibility is a plus.

Qualifications

Associate's degree or 2+ years of relevant experience.
3+ years relevant experience.
DoD IAT Level II Certification is required.
DoD Secret Clearance is required.
Top Secret with SCI eligibility preferred.

Responsibilities

Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
Provides support for implementation, troubleshooting, and maintenance of IT systems.
Provides first-level problem identification, diagnosis, and resolution of problems.
Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization’s end user(s).
Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.