Growth-Driven Ground Ops Unit Manager, Customer Operations

Piedmont Airlines; Charlotte (NC); Presencial; USD 49.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Descripción de la vacante

Piedmont Airlines is seeking a Unit Manager, Customer Operations for Ground Handling. You will lead a team of supervisors and agents, preplan manpower and equipment, and drive safe, efficient operations in a high-demand environment.

You will coach staff, enforce policies, conduct performance reviews, and prepare regular reports. The role requires strong communication across management levels and a focus on safety and quality service.

Formación

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Experience managing staff and scheduling in a fast-paced environment.
• Familiarity with internal controls processes is preferred.

Responsabilidades

• Oversee daily operations of the Ground Handling department.
• Coaching and developing team members; perform career development.
• Schedule staff including work assignments, rotations, and overtime.
• Prepare daily/weekly/monthly operational reports.
• Manage performance reviews and corrective actions.

Conocimientos

Team Leadership

Staff Scheduling

Coaching & Development

Performance Reviews

Conflict Resolution

Independence & Time Management

MS Office

Communication

Educación

Bachelor’s Degree in Aviation, Business, or related field

Herramientas

QIK

Sabre

Internal Controls Manual (ICM)

Descripción del empleo

Piedmont Airlines is seeking a Unit Manager, Customer Operations for Ground Handling. You will lead a team of supervisors and agents, preplan manpower and equipment, and drive safe, efficient operations in a high-demand environment.

You will coach staff, enforce policies, conduct performance reviews, and prepare regular reports. The role requires strong communication across management levels and a focus on safety and quality service.