Airline Ground Ops Leader – Customer Care

Piedmont Airlines; Washington (District of Columbia); On-site; USD 61,000 - 70,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Medical and dental

Job summary

Piedmont Airlines is seeking a Unit Manager, Customer Care to lead the Ground Handling Department in the Washington, DC area. The role focuses on managing department operations, ensuring policy adherence, and delivering exceptional passenger service in coordination with airline partners.

The ideal candidate will coach staff, schedule shifts, conduct performance reviews, and drive improvements. Strong leadership and MS Office skills are required; knowledge of QIK, Sabre, and ICM is a plus.

Qualifications

• Proven experience as a Team Leader with preplanning manpower and equipment.
• Ability to work independently and meet deadlines.
• Strong collaboration with management and support staff.
• Familiarity with internal controls for accountable items.

Responsibilities

• Oversee daily operations of the Ground Handling Customer Care unit.
• Coach staff and provide career development.
• Schedule staff shifts, overtime, and back-ups.
• Prepare regular reports and performance reviews.

Skills

Team Leader

Manpower preplanning

Independent work

Cross-level collaboration

Microsoft Office

Internal controls processes

Education

Bachelors Degree in Aviation, Business, or related field

Tools

QIK

Sabre

ICM

Job description

Piedmont Airlines is seeking a Unit Manager, Customer Care to lead the Ground Handling Department in the Washington, DC area. The role focuses on managing department operations, ensuring policy adherence, and delivering exceptional passenger service in coordination with airline partners.

The ideal candidate will coach staff, schedule shifts, conduct performance reviews, and drive improvements. Strong leadership and MS Office skills are required; knowledge of QIK, Sabre, and ICM is a plus.