Growth-Driven GM | Lead a Busy Café Team

Potbelly; Baltimore (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with raises

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a General Manager in Baltimore to lead the shop, drive a culture of belonging, and deliver strong sales through people and process. You will manage front-of-house and kitchen operations, oversee P&L, and develop teams with a customer-first mindset.

The role requires 2+ years of GM experience in food service or retail, health safety certification, and excellent communication. Competitive pay, benefits, and career growth opportunities are offered.

Qualifications

• Minimum of 2 years as General Manager in a restaurant or retail environment with P&L responsibility preferred.
• Must meet and maintain all health and safety requirements to qualify for a Leader role.
• Strong verbal and written communication skills in a fast-paced environment.
• Open availability and ability to manage deadlines while running an effective shift.

Responsibilities

• Train, coach, and develop shop team members to realize their potential.
• Interview, select and hire great people who represent Potbelly values.
• Develop and maintain a Good Vibes culture to attract and retain talent.
• Effectively schedule Associates, Trainers and Shift Leaders and manage labor to goals.
• Lead local shop marketing and promotions to maximize sales potential.

Skills

Customer-first mindset

Strong communication skills

Problem-solving

Open availability

Strong organizational skills

Multitasking

Staff development

Interviewing skills

Scheduling & labor goals

Microsoft Office

Business acumen

Financial reporting understanding

Food safety knowledge

Education

Food Safety Certification

Tools

Microsoft Office

Job description

Potbelly is seeking a General Manager in Baltimore to lead the shop, drive a culture of belonging, and deliver strong sales through people and process. You will manage front-of-house and kitchen operations, oversee P&L, and develop teams with a customer-first mindset.

The role requires 2+ years of GM experience in food service or retail, health safety certification, and excellent communication. Competitive pay, benefits, and career growth opportunities are offered.