Growth-Driven General Manager - Restaurant & Retail

Potbelly; Burlington (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

FSA and HSA with Employer Contribution

401(k) with company match

Paid Time Off

Flexible Work Schedule

Discount Program

Career growth opportunities

Commuter Benefit Program

Employee Assistance Program

Domestic Partnership Benefits

Performance raises

Job summary

Potbelly Sandwich Works in Burlington, MA is seeking a General Manager to lead the shop with a focus on teamwork and a positive, inclusive environment. The GM will oversee operations, develop staff, manage schedules, and drive sales while maintaining food safety and budget controls.

The role requires 2+ years of GM experience in food or retail, strong leadership, and proficiency with office tools. Expect a fast-paced kitchen and community-focused marketing involvement.

Qualifications

• Minimum 2 years as General Manager in a restaurant or retail environment with P&L responsibility.
• Must pass and obtain Food Safety Certification.
• Must be 18+ years old.
• Open availability.
• Strong written and verbal communication skills.
• Ability to stand/walk 8-9 hours and lift up to 50 pounds.
• Proficiency with Microsoft Office.
• Ability to interpret financial reports.

Responsibilities

• Train, coach, and develop shop team members to realize their potential.
• Assess staff abilities and create development plans.
• Interview, select and hire great people who represent Potbelly values.
• Develop and maintain Good Vibes culture.
• Schedule associates and shift leaders; manage front-of-house operations.
• Maintain health and safety standards for food and cleanliness.
• Handle customer complaints/issues; ensure high quality execution.

Skills

Leadership

Communication

Problem solving

Multitasking

Time management

Customer focus

Microsoft Office

People management

Attention to detail

Job description

Potbelly Sandwich Works in Burlington, MA is seeking a General Manager to lead the shop with a focus on teamwork and a positive, inclusive environment. The GM will oversee operations, develop staff, manage schedules, and drive sales while maintaining food safety and budget controls.

The role requires 2+ years of GM experience in food or retail, strong leadership, and proficiency with office tools. Expect a fast-paced kitchen and community-focused marketing involvement.