General Manager - Team Builder & Growth Leader

Potbelly Sandwich Works; Town of Brookfield (WI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Domestic Partnership Benefits

Parental Leave

FSA and HSA

Commuter Benefit

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works Wisconsin is seeking a General Manager to lead the shop with energy and a focus on belonging and teamwork.

The GM will manage P&L, scheduling, food safety, and staff development, while driving sales through community involvement and local marketing. The role requires 80-90% time on the shop floor.

Salary range is $60,000-$65,000 base plus bonus potential, with comprehensive benefits and a flexible work schedule.

Qualifications

• You are at least 18 years of age.
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• You have strong written and verbal communication skills.
• You enjoy problem-solving.
• You have open availability.
• You're able to maintain deadlines and prioritize while running an effective shift.
• You have strong organizational skills and the ability to multitask.
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!).
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• You are able to build and develop strong teams and handle conflict resolution.
• You have strong interviewing skills.
• You’re able to write effective schedules and maintain labor goals.
• You have Microsoft Office skills.
• You have a strong business acumen.
• You have the ability to understand and interpret financial reports.
• You're able to stand/walk for 8-9 hours or as needed.
• You have the ability/stamina to work a minimum of 45 hours per week.
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities. Create and implement effective development plans.
• Interview, select and hire great people who represent Potbelly Values.
• Develop and maintain Good Vibes culture that fosters strong attraction & retention.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Effectively delegate tasks to team and ensure a high standard of execution.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.
• Control cost of goods, variances and inventories within the shop.
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities.
• Control assigned P&L line items.
• Must spend 80-90% of time on the shop floor in the Front of the House.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Comply with health and safety standards for food, cleanliness and safety.
• Effectively handle customer complaints/issues.
• Other duties as assigned.

Skills

GM experience

P&L responsibility

Food safety certified

Strong communication

Staff scheduling

Leadership

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

Potbelly Sandwich Works Wisconsin is seeking a General Manager to lead the shop with energy and a focus on belonging and teamwork.

The GM will manage P&L, scheduling, food safety, and staff development, while driving sales through community involvement and local marketing. The role requires 80-90% time on the shop floor.

Salary range is $60,000-$65,000 base plus bonus potential, with comprehensive benefits and a flexible work schedule.