General Manager: Lead a High-Energy Team & Growth

Potbelly Corporate; Baltimore (MD); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay raises

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefit

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Descripción de la vacante

Potbelly Corporate is seeking a General Manager to lead a Potbelly shop in a fast-paced environment. You will drive a team with strong customer focus, manage P&L, schedules, and daily operations to ensure profitability and excellent guest experiences.

The role requires 18+ years old, 2+ years GM experience, and a Food Safety Certification. You will mentor staff, lead marketing efforts, and maintain safety and quality standards while achieving labor and sales goals.

Formación

• Must be at least 18 years old.
• 2+ years GM experience with P&L.
• Pass/obtain Food Safety Certification.
• Customer-first mindset in a fast-paced environment.
• Strong written and verbal communication.
• Able to problem-solve and multitask.
• Open availability; meet deadlines and prioritize shifts.
• Excellent organizational skills.
• Experience managing allergens.
• Strong interviewing and scheduling skills.
• Proficient in Microsoft Office.
• Business acumen and ability to read financial reports.
• Stand/walk 8-9 hours; 45+ hours/week.
• Able to lift up to 50 lbs.

Responsabilidades

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities; create and implement development plans.
• Interview, select and hire great people who represent Potbelly values.
• Develop and maintain a Good Vibes culture for attraction & retention.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with shop information; hold regular meetings.
• Delegate tasks to team and ensure high execution standards.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and follow daily cash handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales potential and recruiting.
• Control costs, variances and inventories within the shop.
• Create a marketing plan; lead local shop marketing to increase sales.
• Maintain P&L oversight and spend 80-90% of time on shop floor.
• Comply with health and safety standards; handle customer complaints.
• Other duties as assigned.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Interviewing

Scheduling

Labor management

Food safety

Team building

Microsoft Office

Financial awareness

Organization

Multitasking

Allergen control

Descripción del empleo

Potbelly Corporate is seeking a General Manager to lead a Potbelly shop in a fast-paced environment. You will drive a team with strong customer focus, manage P&L, schedules, and daily operations to ensure profitability and excellent guest experiences.

The role requires 18+ years old, 2+ years GM experience, and a Food Safety Certification. You will mentor staff, lead marketing efforts, and maintain safety and quality standards while achieving labor and sales goals.