Growth-Driven Customer Success & Outreach Lead

Energy Innovation Corp; Madison (WI); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Full benefits

Growth track

Mentor program

Flexible hours

Job summary

Excellence Consulting in Madison, WI seeks a Customer Success Specialist to drive lead quality and contract closures. You will craft outbound copy, nurture clients after sale, and convert webinar attendees into demos, all while expanding access in Madison.

The role emphasizes data-driven outreach, renewal negotiations, and a growth track with full benefits. A 6-year sales/marketing background is required.

Qualifications

• 6 years in sales/marketing required.
• Strong multitasking ability without sacrificing quality.
• Hands-on proficiency with Intercom and Salesforce Service Cloud.
• A WI work history, or strong reasons you'll thrive here anyway.

Responsibilities

• Draft cold-outreach copy that survives a senior buyer's inbox.
• Own the post-sale check-in to turn clients into references.
• Convert webinar attendees into sales demos within 48 hours.
• Open doors in Madison, WI that a senior title alone can't.
• Stand up email sequences that get opened, not buried.
• Negotiate renewals before the sales contract goes quiet.
• Segment audiences and personalize outreach to lift response rates.

Skills

Ticket management

Intercom

Salesforce Service Cloud

Multitasking

Wisconsin work history

Tools

Intercom

Salesforce Service Cloud

Job description

Excellence Consulting in Madison, WI seeks a Customer Success Specialist to drive lead quality and contract closures. You will craft outbound copy, nurture clients after sale, and convert webinar attendees into demos, all while expanding access in Madison.

The role emphasizes data-driven outreach, renewal negotiations, and a growth track with full benefits. A 6-year sales/marketing background is required.