Healthcare Customer Success Lead for Strategic Accounts

Thornton Tomasetti; Madison (WI); Vor Ort; USD 61.000 - 123.000; Vollzeit

Zusammenfassung

Abbott in Madison, Wisconsin seeks a Customer Success Manager to optimize the customer experience for strategic accounts and lead cross-functional improvement initiatives.

Responsibilities include coordinating data-driven insights, fostering retention, and guiding collaboration with sales to meet business objectives. Requires strong Excel/PowerPoint skills and healthcare domain experience.

Qualifikationen

• Bachelor’s degree or GED with 4+ years of relevant experience.
• 4+ years of customer service experience in healthcare/biotech.
• 2+ years of experience with customer relationship management systems.
• Proficient with Microsoft Excel; can manipulate data, create pivot tables and charts.
• Proficient with Microsoft PowerPoint; can create clear presentations.
• Ability to present ideas/data to internal and external customers effectively.
• Authorized to work in the United States without sponsorship.

Aufgaben

• Serve as dedicated contact for health system inquiries and escalations.
• Drive customer engagement, retention, and growth with sales and objectives.
• Coordinate cross-functional teams to implement solutions for programs and improvements.
• Develop and implement ordering protocols and product-adoption programs with customers.
• Partner with internal teams to implement customer-experience enhancements (EMR integration).
• Analyze account data to monitor health of targeted accounts.
• Collect and prioritize feedback from customers.
• Stay informed on IDNs, diseases, competition and external influences.
• Step outside boundaries to influence factors affecting customer experience.
• Provide world-class service and uphold Abbott values.
• Support peers to achieve goals and communicate data clearly.

Kenntnisse

Customer service

Presentation skills

Data interpretation

Ausbildung

Bachelor's degree

GED + 4 years experience

Tools

CRM systems

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

Abbott in Madison, Wisconsin seeks a Customer Success Manager to optimize the customer experience for strategic accounts and lead cross-functional improvement initiatives.

Responsibilities include coordinating data-driven insights, fostering retention, and guiding collaboration with sales to meet business objectives. Requires strong Excel/PowerPoint skills and healthcare domain experience.