Customer Success Specialist

Energy Innovation Corp; Madison (WI); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Full benefits

Growth track

Mentor program

Flexible hours

Job summary

Excellence Consulting in Madison, WI seeks a Customer Success Specialist to drive lead quality and contract closures. You will craft outbound copy, nurture clients after sale, and convert webinar attendees into demos, all while expanding access in Madison.

The role emphasizes data-driven outreach, renewal negotiations, and a growth track with full benefits. A 6-year sales/marketing background is required.

Qualifications

• 6 years in sales/marketing required.
• Strong multitasking ability without sacrificing quality.
• Hands-on proficiency with Intercom and Salesforce Service Cloud.
• A WI work history, or strong reasons you'll thrive here anyway.

Responsibilities

• Draft cold-outreach copy that survives a senior buyer's inbox.
• Own the post-sale check-in to turn clients into references.
• Convert webinar attendees into sales demos within 48 hours.
• Open doors in Madison, WI that a senior title alone can't.
• Stand up email sequences that get opened, not buried.
• Negotiate renewals before the sales contract goes quiet.
• Segment audiences and personalize outreach to lift response rates.

Skills

Ticket management

Intercom

Salesforce Service Cloud

Multitasking

Wisconsin work history

Tools

Intercom

Salesforce Service Cloud

Job description

At Excellence Consulting, the Customer Success Specialist is the engine behind every qualified lead and every signed contract. If you have 6 years in sales marketing, this full-time job offers $80,000 - $115,000 plus the room to lead and grow.

Key Responsibilities

• Draft the cold-outreach copy that survives a senior buyer's inbox
• Own the post-sale check-in that turns clients into references
• Convert webinar attendees into sales marketing demos within 48 hours
• Open doors in Madison, WI that a senior title alone can't
• Stand up email sequences that get opened, not buried
• Negotiate renewals before the sales marketing contract goes quiet
• Segment audiences and personalize outreach to lift response rates

What You'll Bring

• Senior mastery of Ticket Management, validated by people who'd hire you again
• Strong multitasking ability without sacrificing quality
• Hands-on proficiency with Intercom, ideally paired with Salesforce Service Cloud
• A WI work history, or strong reasons you'll thrive here anyway

Excellence Consulting is a documentation-first engineering shop in Madison, WI where Ticket Management and Relationship Building are treated as the same discipline. Ownership at Excellence Consulting means you fix the broken thing even when nobody assigned it to you.

Lead with the number, $80,000 - $115,000, then add a growth track, a mentor, full benefits, and hours that bend toward your Madison life.