Growth-Driven Customer Success Manager | $100k-$151k + Benefits

Mastercard Inc.; Saint Paul (MN); On-site; USD 100,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Growth track

Mentor program

Flexible hours

Job summary

Mastercard Inc. is seeking a Customer Success Manager in Saint Paul, MN. You will drive customer outcomes, coordinate with sales, marketing, product, and operations, and leverage Intercom to support a growth-focused environment.

The role emphasizes collaboration, mentorship, and a strong emphasis on quality output. Expect ownership, a growth track, and full benefits while supporting a life-focused schedule in Saint Paul.

Qualifications

• The candidate brings strong empathy and the ability to mentor without micromanaging.
• At least 8+ years of hands-on experience in a sales marketing role.
• Fluency with Intercom and related tools to drive customer success.
• Collaborative mindset and a passion for teamwork with cross-functional partners.
• A consistent focus on quality and reliable output.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Trade weekly notes with product on what Saint Paul buyers request.
• Bridge delegation reporting and the story your CMO needs to hear.
• Support manager account executives with prospecting and follow-up strategy.
• Manage event sponsorships and lead-capture programs in Saint Paul, MN.

Skills

Empathy

Mentorship

Teamwork

Quality mindset

Sales experience

Adaptability

Tools

Intercom

Job description

Mastercard Inc. is seeking a Customer Success Manager in Saint Paul, MN. You will drive customer outcomes, coordinate with sales, marketing, product, and operations, and leverage Intercom to support a growth-focused environment.

The role emphasizes collaboration, mentorship, and a strong emphasis on quality output. Expect ownership, a growth track, and full benefits while supporting a life-focused schedule in Saint Paul.