Growth-Driven Branch Manager | Sales & Operations Leader

The Adecco Group; Eagle Mountain (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

The Adecco Group is seeking a Branch Manager in the United States to lead client growth, manage P&L, and develop a high-performing recruitment team. You will drive financial plans, vendor relationships, and service excellence across accounts while delivering top talent to clients.

You will recruit, train, and mentor staff, ensure SLA compliance, and monitor branch KPIs, striving for high customer satisfaction and positive business reviews with key stakeholders.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• Two year’s direct sales experience with a proven track record measured by increased responsibilities.
• Sales experience within a personnel service organization is preferred.
• One year of supervisory / management experience with a sales or service-oriented staff.
• Ability to communicate effectively and clearly in writing and orally in one-on-one and group discussions and presentations.
• Ability to interact and communicate with all levels of staff and management.
• Ability to establish and maintain effective working relationships.
• Ability to set own priorities, schedule day’s events, make cold calls, prepare and give formal presentations.
• Working knowledge of labor and employment laws.
• Ability to manage multiple tasks, meet deadlines and handle numerous problems simultaneously.
• Planning and organizing.
• People Management.
• Development of business opportunities.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Grow and retain existing accounts and newly developed clients and win back lost/lapsed accounts.
• Ensure all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
• Maintain high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).
• Serves as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates
• Surveys clients regarding their perception of service and identifies opportunities for further growth of existing accounts.
• Works closely with sales/upper management to clearly understand the client’s business, staffing needs, culture, and program expectations.
• Responsible for retention of clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
• Prepares and presents a monthly/quarterly business review to the vertical Director and/or VP.
• Develops and maintains knowledge of economic trends in target industries and changes affecting local businesses.
• Sets and monitors pay and bill rates based on skill categories.
• Seeks and acts upon candidate and associate feedback to ensure continuous improvement.
• On-boards new customers, including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule, and direct hire fees.
• Ensures proper credit references are obtained and client credit limits are established according to guidelines.
• Management: general leadership and KPI governance.

Skills

Direct sales experience

Supervisory/management

Communication skills

Labor and employment laws

Planning and organizing

People management

Business development

MS Office

Tools

MS Office

Job description

The Adecco Group is seeking a Branch Manager in the United States to lead client growth, manage P&L, and develop a high-performing recruitment team. You will drive financial plans, vendor relationships, and service excellence across accounts while delivering top talent to clients.

You will recruit, train, and mentor staff, ensure SLA compliance, and monitor branch KPIs, striving for high customer satisfaction and positive business reviews with key stakeholders.