Growth & Customer Transformation Director

RSM US LLP; Dallas (TX); On-site; USD 134,000 - 269,000; Full time

Job summary

RSM US LLP is seeking a Director to lead Business Transformation initiatives focused on Customer & Growth. You will own operating-model design, end-to-end revenue-cycle processes, and change management in collaboration with senior executives and client teams.

The role requires 10+ years of consulting or advisory experience, a Bachelor's degree, and willingness to travel 50% or more for transaction-driven programs, with an emphasis on driving adoption and measurable revenue benefits.

Qualifications

• Bachelor's degree required; 10+ years of consulting or advisory experience.
• Experience leading business-side transformation across commercial or transaction-driven programs.
• Experience operating in a fixed Agile or scaled-Agile cadence with backlog ownership.

Responsibilities

• Own future-state operating model and end-to-end revenue-cycle processes.
• Lead organizational change management and adoption workstreams.
• Manage backlog refinement and delivery cadence with client Product Owner and delivery leads.
• Provide transformation leadership and executive-level client confidence.

Skills

Consulting experience

Transformation leadership

Agile cadence

Executive presence

Travel readiness

Education

Bachelor's degree

MBA preferred

Job description

RSM US LLP is seeking a Director to lead Business Transformation initiatives focused on Customer & Growth. You will own operating-model design, end-to-end revenue-cycle processes, and change management in collaboration with senior executives and client teams.

The role requires 10+ years of consulting or advisory experience, a Bachelor's degree, and willingness to travel 50% or more for transaction-driven programs, with an emphasis on driving adoption and measurable revenue benefits.