Growth & Client Services Leader for Enterprise Accounts

Therefore; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Professional Development

Flexible Opportunities

Great Health Plan

Job summary

Therefore is seeking a Head of Client Services and Growth to lead a cross-functional team overseeing Client Services, Marketing, and Business Development. You will drive end-to-end client relationships, develop growth plans, manage P&Ls, and collaborate with product and technical teams to align delivery with client value.

You will mentor a high-performing team of account managers, shape the client experience program, and expand the partnership ecosystem.

Qualifications

• Minimum Hons Bachelors degree in Design or 5+ years agency design experience.
• 10+ years experience managing relationships and partnerships in the web, tech, design, e-commerce, or digital products industry in a busy agency environment
• Minimum 2 years experience in B2B marketing or product management

Responsibilities

• Own strategic and operational oversight of all client relationships, ensuring unwaveringly exceptional satisfaction, retention, and account health across the agency portfolio.
• Lead, coach, and grow our client service team, including performance management, hiring, and skills development.
• Classify accounts by tier and lifecycle stage, and develop tailored growth and service plans for each.
• Act as the escalation point for client issues, resolving challenges with clarity and diplomacy.
• Build and execute account development plans to identify upsell and cross-sell opportunities within existing accounts.
• Own client P&Ls, forecast revenue growth, and partner with delivery leads to align commercial goals with project execution.

Skills

Relationship building

AI prompting skills

Communication skills

Agile project management

Strategic account leadership

Cross-functional collaboration

Education

Honors Bachelor's degree in Design

Tools

Drupal CMS

Sanity CMS

Contentful CMS

Jira

Job description

Therefore is seeking a Head of Client Services and Growth to lead a cross-functional team overseeing Client Services, Marketing, and Business Development. You will drive end-to-end client relationships, develop growth plans, manage P&Ls, and collaborate with product and technical teams to align delivery with client value.

You will mentor a high-performing team of account managers, shape the client experience program, and expand the partnership ecosystem.