Head of Enterprise Growth & Strategic Accounts

City-Wide-Facility-Solutions; Lenexa (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Health benefits

PTO

401k

Job summary

City Wide is seeking a Director of Enterprise Account Management to lead retention, growth, and service for our enterprise clients. You will coach a multi-disciplinary team and partner with franchise teams to deliver exceptional service and expand revenue.

You will strategically steer account growth, maintain strong executive relationships, and ensure CRM and MSAs align with business goals. This role requires travel up to 30% and a proven B2B leadership track record.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Proven ability to lead and develop client-facing teams.
• Track record of retaining and growing complex B2B relationships.

Responsibilities

• Lead a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
• Interview, hire, onboard, train, coach, and mentor team members.
• Lead weekly team meetings and one-on-one coaching sessions.
• Retain key client relationships and identify expansion opportunities.
• Build trusted relationships with enterprise decision-makers.
• Act as liaison between clients and franchise teams.
• Resolve escalated client concerns with urgency and professionalism.
• Coach partners on service recovery and retention strategies.
• Lead Quarterly Business Reviews and strategic client conversations.
• Ensure CRM documents account activity and service plans.
• Oversee MSAs, renewals, and pricing changes.
• Analyze performance, identify trends, and refine retention strategies.
• Collaborate with Legal, Operations, Marketing for consistent client experience.
• Travel up to 30% to support client relationships.

Skills

Leadership

Account management

CRM proficiency

B2B sales

Team coaching

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Excel

Job description

City Wide is seeking a Director of Enterprise Account Management to lead retention, growth, and service for our enterprise clients. You will coach a multi-disciplinary team and partner with franchise teams to deliver exceptional service and expand revenue.

You will strategically steer account growth, maintain strong executive relationships, and ensure CRM and MSAs align with business goals. This role requires travel up to 30% and a proven B2B leadership track record.