Enterprise Client Growth & Strategy Lead

Broadridge; Pittsburgh (Allegheny County); On-site; USD 130,000 - 145,000; Full time

Job summary

Broadridge in the United States seeks a Senior Enterprise Client Success Manager to oversee end‑to‑end delivery for premier accounts, guiding onboarding, implementation, and post‑launch engagement to ensure client success and retention.

You will partner with Sales, Product, and Operations to identify expansion opportunities, lead executive‑level reviews, and align client goals with product capabilities, driving revenue growth and high client satisfaction.

Qualifications

• Oversees delivery of contracted client services for premier enterprise accounts.
• Develops deep knowledge of client strategy, objectives and success measures.
• Partners with Sales, Product and Business Development to support new business and proposals.
• Collaborates cross-functionally on expansion opportunities and renewals.
• Captures market and client feedback to influence roadmap discussions.
• Drives account planning, renewal readiness, and revenue growth.
• Lead executive‑level meetings and quarterly business reviews.
• Oversees end‑to‑end program management for large enterprise implementations.
• Advocates for client needs to influence roadmap priorities and value delivery.
• Tracks adoption, usage, satisfaction, and commercial growth metrics.
• Mentors Relationship Management peers on best practices.

Responsibilities

• Serve as the senior point of contact for assigned premier enterprise accounts, guiding clients through onboarding, implementation, and post‑launch engagement.
• Develop and maintain deep knowledge of client strategy, objectives, and success measures to proactively identify opportunities for expansion and improvement.
• Partner with Sales, Product, and Business Development teams to support new business efforts by providing client insights, participating in strategic presentations and RFP responses, and helping to shape solution proposals that align with enterprise client needs.
• Collaborate cross‑functionally to identify and execute expansion opportunities within existing accounts, including participation in enterprise demos, renewal planning, and upsell strategies to drive revenue growth and client adoption.
• Act as a conduit between clients, Sales, and Product Management by capturing market and client feedback, translating it into actionable product insights, and contributing to roadmap discussions that enhance value delivery and competitive positioning.
• Drive strategic account planning, renewal readiness, and revenue growth through collaborative engagement with Product, Sales, and Operations teams.
• Lead executive‑level meetings, quarterly business reviews, and strategic planning sessions to align client goals with product capabilities.
• Ensure timely and coordinated resolution of escalations while maintaining transparent client communication and confidence.
• Oversee end‑to‑end program management for large‑scale enterprise implementations and multi‑channel solution deployments.
• Partner closely with Product and Operations leadership to advocate for client needs, influence roadmap priorities, and enhance the client value proposition.
• Track and report on performance metrics including adoption, usage, satisfaction (NPS/CSAT), and commercial growth indicators.
• Mentor and support Relationship Management peers to promote best practices within the enterprise success model.

Job description

Broadridge in the United States seeks a Senior Enterprise Client Success Manager to oversee end‑to‑end delivery for premier accounts, guiding onboarding, implementation, and post‑launch engagement to ensure client success and retention.

You will partner with Sales, Product, and Operations to identify expansion opportunities, lead executive‑level reviews, and align client goals with product capabilities, driving revenue growth and high client satisfaction.