Head of Enterprise Accounts & Growth

City Wide; Lenexa, Northern (KS, KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance (short & long‑t

PTO

401k

Job summary

City Wide is seeking a Director of Enterprise Account Management to lead retention, growth, and service for top enterprise clients. You will coach a team of Enterprise Account Managers, Client Service Representatives, and Data Analysts while partnering with clients, franchise teams, and internal departments to deliver exceptional service and expand revenue.

This leadership role requires a proven track record in B2B account management, customer success, or sales leadership, with the ability to

Qualifications

• Bachelor's degree or equivalent in B2B fields.
• Experience leading client-facing teams.
• Proven ability to retain and grow complex B2B relationships.
• Excellent communication skills.
• Proficiency using CRM and maintaining accurate activity records.

Responsibilities

• Lead and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
• Interview, hire, onboard, train, coach, and mentor team members.
• Lead weekly team meetings and one-on-one coaching sessions.
• Support retention and growth of key client relationships and books of business.
• Build trusted relationships with enterprise decision-makers and stakeholders.
• Serve as liaison between clients and franchise teams to align service delivery.
• Oversee MSAs, renewals, price changes, and other contracts.
• Analyze account performance and refine retention and revenue strategies.
• Travel up to 30% to support client relationships.

Skills

Leadership

Strategic acct mgmt

CRM proficiency

Team development

Communication

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Data analytics tools

Job description

City Wide is seeking a Director of Enterprise Account Management to lead retention, growth, and service for top enterprise clients. You will coach a team of Enterprise Account Managers, Client Service Representatives, and Data Analysts while partnering with clients, franchise teams, and internal departments to deliver exceptional service and expand revenue.

This leadership role requires a proven track record in B2B account management, customer success, or sales leadership, with the ability to