Executive Lead, Enterprise Client Services & Growth

Confidential; Austin (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Confidential in Austin, TX is seeking a Director of Client Services to lead our client relationship and retention strategy, ensuring exceptional service delivery and long-term client satisfaction across enterprise accounts.

You will partner with Operations, Sales, Finance, and Product to align client needs with business objectives, build scalable processes, and drive renewal growth while mentoring a high-performing client services team.

Qualifications

• 10+ years in client services or customer success with leadership.
• Experience with enterprise accounts in tech environments.
• Strong financial acumen and budget forecasting ability.

Responsibilities

• Define and execute client service and retention strategy.
• Lead development of engagement models and service frameworks.
• Mentor a high-performing client services organization.
• Collaborate with operations, sales, and product for alignment.
• Oversee governance, SLA performance, and reporting.
• Build executive relationships with key clients and drive growth.
• Lead QBRs/EBRs to demonstrate value and outcomes.
• Manage department budget and resource planning.

Skills

Client relationship management

Strategic leadership

Enterprise account management

Cross-functional collaboration

SLA governance

Operational excellence

Executive stakeholder management

Budget management

Communication & negotiation

CRM analytics

Education

Bachelor’s degree in Business/related field

Tools

Salesforce

CRM platforms

Job description

Confidential in Austin, TX is seeking a Director of Client Services to lead our client relationship and retention strategy, ensuring exceptional service delivery and long-term client satisfaction across enterprise accounts.

You will partner with Operations, Sales, Finance, and Product to align client needs with business objectives, build scalable processes, and drive renewal growth while mentoring a high-performing client services team.