Growth Analytics Leader: Customer Performance Insights

Acima LLC.; Draper (UT); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) match

DTO

HSA contributions

Tuition reimbursement

LinkedIn Learning

Onsite gym

Job summary

Upbound Group is seeking a Manager of Customer Performance Analytics to lead the customer analytics function and empower data-driven decision making across RAC, Acima, and Brigit. You will guide a high-performing team, advance analytics methodologies, and partner with senior leaders to drive growth and improve customer experience.

The role requires strong leadership, data storytelling, and proficiency with SQL, Python, and enterprise analytics tools.

Qualifications

• Bachelor’s degree or 8+ years of analytics experience.
• 5+ years leading analytical teams with coaching & development.
• Ability to translate data into actionable insights.
• Ability to create compelling visualizations and storytelling with data.
• Excellent presentation skills for senior leadership.
• Collaborative and team-oriented leadership across internal teams.
• 5+ years experience in data analytics and coding tools (SQL, Alteryx, AWS).
• Proficiency with PowerBI/Tableau/Sigma visualization tools.
• Creative problem solver with initiative.
• Commitment to building an inclusive, high-performing team.
• Strong time management across multiple tasks.

Responsibilities

• Lead the strategy, prioritization, execution and communication of high-impact analytical initiatives that influence the Growth organization’s customer decisions.
• Develop expertise in customer journey data models and related datasets to identify opportunities.
• Lead a team contributing to complex analytics initiatives, balancing oversight with hands-on leadership.
• Partner with Growth Organization Pod teams and leaders to align analytics priorities with business objectives.
• Translate insights into strategic recommendations for business planning.

Skills

Lead analytical teams

Initiative & ownership

Translate data into insights

Visualization storytelling

Executive presentation

Collaborative leadership

Data analytics tools (SQL, Alteryx,AWS

PowerBI/Tableau/Sigma

Time management

Education

Bachelor’s degree or 8+ years of analytics experience

Tools

PowerBI

Tableau

Sigma

SQL

Alteryx

AWS

Job description

Upbound Group is seeking a Manager of Customer Performance Analytics to lead the customer analytics function and empower data-driven decision making across RAC, Acima, and Brigit. You will guide a high-performing team, advance analytics methodologies, and partner with senior leaders to drive growth and improve customer experience.

The role requires strong leadership, data storytelling, and proficiency with SQL, Python, and enterprise analytics tools.