Head of Customer Analytics & Growth Insights

Upbound Field Support Center Rent A Center Texas LP; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Full health benefits

401(k) match

HSA with company contribution

Tuition reimbursement (STEM)

LinkedIn Learning

Onsite gym

Job summary

Upbound Group, Inc. is seeking a Manager of Customer Performance Analytics to lead the analytics function across Rent-A-Center, Acima, and Brigit. The role focuses on data-driven decision making, advanced analytics, and partnering with senior leaders to improve growth, customer experience, and financial performance.

Location options include Plano, TX or Draper, UT, on-site. The candidate will manage a team, develop leaders, and advance analytical methodologies while standardizing tools and

Qualifications

• Bachelor’s degree or 8+ years of analytics experience.
• Customer analytics experience a plus.
• 5+ years of experience leading analytical teams, including coaching, developing, and managing high-performing talent.
• Demonstrated ability to translate data into actionable insights.
• Ability to create compelling visualizations and storytelling with data.
• Exceptional presentation skills, both verbal and written – ability to present to senior leadership teams.
• Team-oriented mindset with the ability to give direction and collaborate across various internal teams.
• 5+ years experience in data analytics, coding languages as well as other data wrangling tools (SQL, Alteryx, AWS).
• Demonstrated ability to leverage data visualization tools (PowerBI, Tableau, Sigma).
• Creative problem solver who takes initiative.
• Demonstrated commitment to building strong relationships, developing talent, fostering collaboration, and building an inclusive, high-performing team culture.
• Ability to manage time effectively and balance multiple tasks.

Responsibilities

• Lead strategic analytics initiatives that influence Growth organization decisions.
• Develop expertise in the customer journey data model, customer transaction data, clickstream data, CRM, and enterprise customer datasets.
• Lead a team contributing to complex analytical initiatives with strategic oversight.
• Partner with Growth Pod teams and BU leaders to align analytics priorities with business objectives.
• Translate customer insights into strategic recommendations for business planning.
• Develop full funnel analytics & reporting with Power BI/Sigma/Snowflake and other enterprise tools.
• Translate analyses into executive-ready presentations and business narratives.
• Coach peers to elevate storytelling and visualization skills.
• Establish governance, data quality, and standards for scalable analytics.

Skills

Leadership

Data storytelling

Communication

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree

Tools

SQL

Power BI

Tableau

Alteryx

Python

Snowflake

Job description

Upbound Group, Inc. is seeking a Manager of Customer Performance Analytics to lead the analytics function across Rent-A-Center, Acima, and Brigit. The role focuses on data-driven decision making, advanced analytics, and partnering with senior leaders to improve growth, customer experience, and financial performance.

Location options include Plano, TX or Draper, UT, on-site. The candidate will manage a team, develop leaders, and advance analytical methodologies while standardizing tools and