Growth Analytics Lead — Product-Led Growth (Hybrid)

Zendesk; Minnesota; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and act as a strategic partner to PLG Product Managers and Engineers across the customer journey. The role blends hands-on analytics with shaping analytics strategy, operating model, and capabilities for scale.

The position emphasizes collaboration with Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, customer growth, and AI-enabled insights.

Qualifications

• Significant experience in product analytics, growth analytics, BI, data science, or related field in SaaS.
• Experience designing/measuring product experiments and A/B tests; understanding of statistics and causal reasoning.
• Strong SQL skills with complex data across multiple sources.

Responsibilities

• Help leaders understand PLG journey performance, friction points, and opportunities to improve outcomes.
• Build relationships across Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings and growth.
• Partner with PLG PMs and Engineers to define business questions, hypotheses, goals, and success metrics.
• Lead and develop a team of growth analysts with clear priorities and coaching.
• Establish and evolve measurement for the PLG funnel across acquisition, activation, retention, and expansion.

Skills

SQL

Python

R

A/B testing

Looker

Tableau

Amplitude

Pendo

Segment

dbt

Tools

Snowflake

dbt

Looker

Tableau

Amplitude

Pendo

Segment

Job description

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and act as a strategic partner to PLG Product Managers and Engineers across the customer journey. The role blends hands-on analytics with shaping analytics strategy, operating model, and capabilities for scale.

The position emphasizes collaboration with Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, customer growth, and AI-enabled insights.