Growth Analytics Lead for Product-Led Growth

Zendesk; Kentucky; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey, from acquisition to expansion. The role combines hands-on analysis with strategic analytics leadership to shape the analytics operating model and enable scalable decision making.

You will work across Sales, Marketing, Product, Engineering and Data teams to drive self-service insights, improve the PLG funnel, and accelerate customer

Qualifications

• Extensive product analytics or growth analytics experience in SaaS.
• Experience designing and interpreting product experiments and A/B tests.
• Strong SQL and data querying across multiple sources.
• Proficiency in Python or R for analysis.
• Experience with modern data platforms (Snowflake, dbt) beneficial.

Responsibilities

• Understand PLG journey performance and identify opportunities to improve outcomes.
• Build relationships across Sales, Marketing, Product, Engineering and Data teams to drive self-service bookings and growth.
• Partner with PLG PMs and Engineers to define questions, hypotheses, goals, and metrics.
• Lead and develop growth analysts through coaching and career development.
• Establish measurement of the PLG funnel from acquisition to retention and expansion.
• Analyze customer behavior using segmentation, cohorts, funnels, and experimentation.

Skills

SQL

Python

R

Snowflake/dbt

A/B testing

Dashboards

Communication

Tools

Looker

Tableau

Amplitude

Pendo

Segment

Job description

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey, from acquisition to expansion. The role combines hands-on analysis with strategic analytics leadership to shape the analytics operating model and enable scalable decision making.

You will work across Sales, Marketing, Product, Engineering and Data teams to drive self-service insights, improve the PLG funnel, and accelerate customer