Senior Growth Analytics Lead for Product-Led Growth

Zendesk; Illinois; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey—from acquisition through expansion. The role blends hands-on analysis with shaping analytics strategy, operating models, and capabilities for better scaled decision making.

You will build relationships across Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, customer growth, and AI adoption while

Qualifications

• Significant experience in product analytics, growth analytics, BI, data science, product operations, or a related field in software/SaaS.

Responsibilities

• Help leaders understand PLG journey performance, friction, and opportunities to improve outcomes.

Skills

Product analytics

Growth analytics

Business intelligence

Data science

Product operations

Statistical concepts

A/B testing

SQL

Python/R

Data visualization

Tools

Looker

Tableau

Amplitude

Pendo

Segment

Snowflake

dbt

Job description

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey—from acquisition through expansion. The role blends hands-on analysis with shaping analytics strategy, operating models, and capabilities for better scaled decision making.

You will build relationships across Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, customer growth, and AI adoption while