Group Sales & Partnerships Lead

Lucas Museum of Narrative Art; Los Angeles (CA); In loco; USD 85.000 - 99.000; Tempo pieno

Descrizione del lavoro

The Lucas Museum of Narrative Art in Los Angeles seeks a Group Sales Manager to drive group revenue across tour, school, corporate, and community segments. You will own the full sales cycle, build guiding tour programs, and partner with Visitor Services for high-quality group experiences.

Reporting to the Director of Visitor Services, you will set revenue targets, nurture external partnerships, and use data to optimize pricing, packaging, and attendance.

Competenze

• 3+ years in group or travel sales, preferably in museums or cultural spaces.
• Proven record hitting revenue and booking targets.
• Experience managing full sales cycle from prospecting to retention.
• Knowledge of tour/travel trade, inbound and receptive operators.
• Experience developing or managing guided tour programs.
• Comfort with ticketing, CRM and sales reporting systems; forecast & analyze data.
• Ability to use data/experimentation to boost revenue and visitor experience.
• Commitment to Diversity, Equity, Inclusion and Belonging in sourcing and access.
• Excellent written, verbal, and presentation skills to engage partners.
• Ability to collaborate across departments and influence without authority.
• Strong organization, contract/rate accuracy, and problem solving.
• Capable of independent work and teamwork.
• Innovative thinker able to translate strategy into action.
• Ability to work under pressure and manage many bookings.
• Willingness to work evenings/weekends and travel for trade shows.
• Experience with LA tourism market, international travel, or multilingual skills a plus.
• Experience supervising personnel is a plus.

Mansioni

• Own day-to-day group sales operations for tour, travel, school, corporate, and community segments.
• Develop and execute an annual group sales plan with revenue and attendance targets.
• Lead guided tour programs with content, guides, capacity, and quality standards.
• Grow relationships with tour operators, receptive operators, and travel networks.
• Develop corporate and community group business and convert outreach into bookings.
• Prospect actively via outreach, site visits, trade shows, and sales calls.
• Negotiate contracts, deposits, commissions, and terms with Finance and leadership.
• Manage group bookings pipeline in ticketing/CRM systems with accurate records.
• Use data/market feedback to refine pricing, packaging, and lead sources.
• Forecast revenue/attendance and support capacity planning and budgets.
• Coordinate with Visitor Services, Security, Retail, F&B to ensure smooth on-site experiences.
• Design group offers combining admission with tours, theater, dining, and retail.
• Create collateral, itineraries, rate sheets, and web content with Marketing.
• Ensure accessibility and inclusivity in pricing and offerings.
• Oversee ticketing fulfillment staff and ensure timely processing.
• Resolve group issues with judgment to build long-term loyalty.
• Support opening by establishing group sales systems and partner relationships.
• Champion DEI&B in sourcing, pricing and access practices.

Conoscenze

Group sales experience

Revenue targets

Full sales cycle

Tour/travel trade knowledge

Guided tour programs

Ticketing & CRM proficiency

Data forecasting & analytics

DEI & Belonging commitment

Strong communication & presence

Cross-functional collaboration

Contracting & rate management

Independent & team work

Strategic thinking into action

Resilience under pressure

Evening/weekend travel willingness

LA tourism market familiarity

Supervisory experience (plus)

Strumenti

Ticketing systems

CRM systems

Sales reporting tools

Descrizione del lavoro

The Lucas Museum of Narrative Art in Los Angeles seeks a Group Sales Manager to drive group revenue across tour, school, corporate, and community segments. You will own the full sales cycle, build guiding tour programs, and partner with Visitor Services for high-quality group experiences.

Reporting to the Director of Visitor Services, you will set revenue targets, nurture external partnerships, and use data to optimize pricing, packaging, and attendance.