Guest Experience & Visitor Services Leader

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 71,000 - 78,000; Full time

Job summary

The Lucas Museum of Narrative Art in Los Angeles is seeking a Manager, Visitor Services to lead daily operations and uphold exceptional guest service standards.

Reporting to the Senior Manager, Visitor Services, you will supervise frontline staff, coordinate scheduling, manage admissions operations, and collaborate with Security, Retail, Food & Beverage, and Facilities to ensure a welcoming, safe venue for all visitors.

Qualifications

• 3+ years in a supervisory or management role with a strong customer service focus.
• Experience in hospitality, attractions, or admissions-driven environments preferred.
• Experience managing large teams of hourly staff and complex scheduling.

Responsibilities

• Supervise and mentor frontline Visitor Services staff to uphold service standards.
• Oversee daily Visitor Services operations including admissions, ticketing, and crowd flow.
• Collaborate across departments (Security, Retail, F&B, Facilities) to maintain a welcoming environment.
• Act as MOD as needed, directing staff and resolving escalations with sound judgment.
• Help create weekly schedules ensuring coverage for peak times and high service levels.

Job description

The Lucas Museum of Narrative Art in Los Angeles is seeking a Manager, Visitor Services to lead daily operations and uphold exceptional guest service standards.

Reporting to the Senior Manager, Visitor Services, you will supervise frontline staff, coordinate scheduling, manage admissions operations, and collaborate with Security, Retail, Food & Beverage, and Facilities to ensure a welcoming, safe venue for all visitors.