Museum Store Retail Manager & Team Lead

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Lucas Museum of Narrative Art is opening a Retail Store as part of its Revenue &Engagement team in Los Angeles. We seek a results-driven Retail Manager to lead front-of-house inventory, merchandising, and a team of retail associates, ensuring an exceptional visitor experience while aligning with licensing initiatives.

Reporting to the Director of Retail & Licensing Strategy, you’ll develop SOPs, recruit staff, negotiate with vendors, and drive sales performance with clear KPIs, ensuring

Qualifications

• 10+ years in a retail management role.
• 7+ years managing and training frontline staff.
• Experience in licensing, business development, consumer products, and supplier negotiations.
• Knowledge of intellectual property principles related to retail inventory management.
• Proficiency in POS systems; Shopify, Square, or similar platforms.
• Experience working with RFID systems strongly preferred.
• Knowledge of health and safety standards and maintaining OSHA compliant operations in California.
• Excellent communication and negotiation skills.
• Excellent team management skills.

Responsibilities

• Partner with Revenue & Engagement team on opening procedures for the Retail Store including retail & licensing strategy, standard operating procedures, vendor negotiations, and staff resourcing.
• Support the Director, Retail & Licensing Strategy with developing and implementing new initiatives in line with the department and the Museum’s objectives.
• Partner with the People & Culture team to recruit and onboard frontline retail staff.
• Oversee day-to-day operations of the Lucas Museum’s Retail store and licensing initiatives by working closely with colleagues and vendors across the Revenue & Engagement portfolio.
• In partnership with Revenue & Engagement, and Security leadership, develops and updates retail operational procedures, financial controls, and security standards for the retail store.
• Set sales goals, implement innovative sales techniques, drive performance to maximize profits, establish clear KPI’s, and ensure high quality customer experience.
• Lead training of Retail Associates team in partnership with the Retail leadership team.
• Supervise, mentor, and provide coaching to frontline retail staff including driving sales performance, monitoring work, providing feedback and ensuring high customer satisfaction.
• Serve as escalation point for customer feedback, complaints or other issues.
• Ensure our Retail store adheres to local safety protocols and policies and ensure compliance with local state and federal employment laws.
• Oversee inventory audits and RFID tracking processes.
• Actively champion the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility and Belonging in hiring, in sourcing and in connection with visitors.
• Maintain relationships with vendors and suppliers aligned with the Museum’s brand and values.
• Support strategic planning, product launches, promotions, and campaigns.
• Serve as escalation point for vendors to ensure timely ordering, delivery, and issue resolution

Skills

Retail management

Staff coaching

Vendor negotiations

Licensing knowledge

POS systems

OSHA compliance

RFID

Tools

Shopify

Square

RFID systems

Job description

The Lucas Museum of Narrative Art is opening a Retail Store as part of its Revenue &Engagement team in Los Angeles. We seek a results-driven Retail Manager to lead front-of-house inventory, merchandising, and a team of retail associates, ensuring an exceptional visitor experience while aligning with licensing initiatives.

Reporting to the Director of Retail & Licensing Strategy, you’ll develop SOPs, recruit staff, negotiate with vendors, and drive sales performance with clear KPIs, ensuring