Visitor Services Supervisor - Guest Experience Lead

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 36,000 - 44,000; Full time

Job summary

The Lucas Museum of Narrative Art in Los Angeles, CA, is seeking a Supervisor, Visitor Services to lead frontline staff across ticketing, ushering, guest engagement, and tours. You will ensure operational excellence on the museum floor, manage scheduling, training, and provide outstanding service to visitors.

Ideal candidates have 2+ years as a Guest Experience Lead or Supervisor, 3+ years in high-volume guest services, strong communication and safety knowledge, and a track record of building a

Qualifications

• The candidate has 2+ years as a Guest Experience Lead or Supervisor, preferably in arts or cultural institutions.
• 3+ years in a high-volume, guest service environment.
• Knowledge of health and safety standards and OSHA compliance in California.
• Excellent communication and team management skills.

Responsibilities

• Partner with Visitor Services leadership on staff resourcing, scheduling, and SOPs.
• Interviewing, onboarding, and training frontline staff for service consistency.
• Supervise, mentor, and coach frontline Visitor Services staff.
• Escalation point for Museum guests and stakeholders; ensure positive guest experiences.
• Maintain understanding of policies; assist guests in navigating their experience.
• Promote, sell, and support ticket sales and memberships.
• Lead cross-department initiatives and staff training.

Skills

Guest Experience Lead

Supervisor

High-volume environment

Safety compliance

Communication

Team management

Job description

The Lucas Museum of Narrative Art in Los Angeles, CA, is seeking a Supervisor, Visitor Services to lead frontline staff across ticketing, ushering, guest engagement, and tours. You will ensure operational excellence on the museum floor, manage scheduling, training, and provide outstanding service to visitors.

Ideal candidates have 2+ years as a Guest Experience Lead or Supervisor, 3+ years in high-volume guest services, strong communication and safety knowledge, and a track record of building a