Group Reservations Specialist

Loews Hotels & Co; Nashville (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Paid Bereavement

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Job summary

Loews Hotels & Co in Nashville seeks a Group Reservations Coordinator to manage contracted group room blocks, turnovers, and communications with clients and internal teams. You will ensure accuracy, handle rooming lists and rates, and support booking configurations while maintaining service standards.

The role requires hospitality experience, excellent communication, and strong organization. This position supports hotel revenue goals and guest satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of hospitality experience.
• Strong customer service focus with exceptional hospitality and guest relations.
• Excellent verbal and written communication skills in English, with professional telephone etiquette.
• Proficient in Microsoft Office; Opera experience preferred.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Typing proficiency of at least 25 words per minute.
• Previous reservations and/or front desk experience preferred.
• Bilingual or multilingual language skills are a plus.

Responsibilities

• Manage all contracted group room blocks from turnover through departure, ensuring accuracy and contract compliance.
• Review turnovers, rooming lists, rates, and room assignments; adjust as needed.
• Maintain group inventory, sell messages, and booking configurations, including group landing pages.
• Communicate cut-off dates, rooming deadlines, and other key information promptly and professionally.
• Serve as the primary contact for group reservation inquiries via phone and email.
• Assist group contacts with booking tools, reservation processes, and technical issues.
• Coordinate rooming list administration, including submission and data entry support.
• Identify and address room block concerns, special requests, and sold-out dates.
• Ensure accurate reservation details, billing, VIP accommodations, and requests.
• Prepare and distribute group reports (weekly pick-up, rooming, post-convention).
• Monitor group pick-up and trends; inform Sales and Events leadership of concerns.
• Participate in pre-convention meetings and other planning activities.
• Maintain organized group records and communicate with internal departments on status.
• Support departmental goals through attendance, training participation, and schedule flexibility.

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera

Job description

Loews Hotels & Co in Nashville seeks a Group Reservations Coordinator to manage contracted group room blocks, turnovers, and communications with clients and internal teams. You will ensure accuracy, handle rooming lists and rates, and support booking configurations while maintaining service standards.

The role requires hospitality experience, excellent communication, and strong organization. This position supports hotel revenue goals and guest satisfaction in a fast-paced environment.