Guest Rooms & Reservations Lead

Grand Hyatt Nashville; Nashville (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

401k matching

Employee discount program

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Grand Hyatt Nashville is seeking a Rooms Controller to ensure efficient room allocation, accurate reservation management, and smooth guest arrivals. You will work closely with the Front Office team to support check-in, block rooms, and assign VIPs based on sales and events priorities.

The role requires attention to detail, strong communication, and the ability to coordinate across departments, including engineering and housekeeping, to keep room status accurate and optimize revenue during

Qualifications

• Minimum 6 months of experience in a hotel rooms division or front office role.
• High school diploma or equivalent required.
• Experience with room assignments, reservations, or guest service preferred.

Responsibilities

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Other duties as assigned.

Skills

Attention to detail

Communication

Problem solving

Cross-department collaboration

PMS proficiency

Calm under pressure

Education

High school diploma

Tools

PMS

Job description

Grand Hyatt Nashville is seeking a Rooms Controller to ensure efficient room allocation, accurate reservation management, and smooth guest arrivals. You will work closely with the Front Office team to support check-in, block rooms, and assign VIPs based on sales and events priorities.

The role requires attention to detail, strong communication, and the ability to coordinate across departments, including engineering and housekeeping, to keep room status accurate and optimize revenue during