Hotel Rooms Controller: Guest Experience & Reservations Lead

Dimension-Hospitality,-LLC; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

Free parking

HSA available

Disability insurance

Life insurance

Employee assistance

Job summary

HM Alpha Hotels & Resorts is seeking a Rooms Controller at Grand Hyatt Nashville to support guest service teams and ensure accurate room allocations and reservations. This role collaborates with front desk, engineering, and housekeeping to maintain smooth operations during high-demand periods.

The position requires attention to detail, strong communication, and PMS proficiency. It offers full-time hours at the Grand Hyatt Nashville with company benefits and career growth opportunities.

Qualifications

• Minimum 6 months of experience in a hotel rooms division or front office role.
• Previous exposure to room assignments, reservations, or guest service preferred.

Responsibilities

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.

Skills

PMS proficiency

Guest service

Team leadership

Education

High school diploma or equivalent

Job description

HM Alpha Hotels & Resorts is seeking a Rooms Controller at Grand Hyatt Nashville to support guest service teams and ensure accurate room allocations and reservations. This role collaborates with front desk, engineering, and housekeeping to maintain smooth operations during high-demand periods.

The position requires attention to detail, strong communication, and PMS proficiency. It offers full-time hours at the Grand Hyatt Nashville with company benefits and career growth opportunities.