Group Reservations & Blocks Specialist

Omni Hotels & Resorts; Louisville (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

Omni Louisville Hotel is seeking a Group Rooms Coordinator to meticulously manage the Group Reservation process and support the Revenue Management team. You will answer phones, file, and handle computer work, coordinating with Sales and Convention Services to ensure smooth group bookings.

Responsibilities include processing room blocks, verifying details, and maintaining group files while upholding Omni credit policies and SOPs. A positive guest focus and teamwork are essential.

Qualifications

• Front desk/front office experience required or related hotel operations.
• Excellent written and spoken English communication with guests and colleagues.
• Ability to input information accurately into hotel computer systems.
• Ability to work cohesively with colleagues across departments and handle busy periods.
• Must analyze situations and make concise decisions to meet guest and hotel expectations.
• Strong attention to detail to minimize reservation errors.
• Ability to prioritize, organize, and follow up on tasks including guest requests.
• OPERA and FDC experience is a plus.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Maintain positive guest relations at all times.
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services for group bookings.
• Process confirmations and manage email/phone inbox.
• Enter/maintain Group blocks in the PMS system and Opera within required timelines.
• Audit inventory by room type and adjust blocks as needed.
• Maintain complete group files from contracts to resumes and billing.
• Attend required departmental meetings and pre/post- convention meetings.

Skills

Front office experience

Customer service

English communication

Multitasking

Detail-oriented

Teamwork

Problem solving

Computer proficiency

Shift flexibility

Tools

OPERA

FDC

PMS

Job description

Omni Louisville Hotel is seeking a Group Rooms Coordinator to meticulously manage the Group Reservation process and support the Revenue Management team. You will answer phones, file, and handle computer work, coordinating with Sales and Convention Services to ensure smooth group bookings.

Responsibilities include processing room blocks, verifying details, and maintaining group files while upholding Omni credit policies and SOPs. A positive guest focus and teamwork are essential.