Group Reservations & Revenue Coordinator

The Boca Raton; Boca Raton (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Boca Raton is seeking a detail-oriented reservations coordinator to oversee in-house leisure and group reservations, ensuring accurate room blocks, timely deposits, and smooth guest experiences. You will work closely with Sales, Member Services, and the Experience Center to answer inquiries and optimize revenue while maintaining excellent service.

Responsibilities include auditing reservations daily, managing corporate and leisure groups, handling third-party bookings, and preparing

Qualifications

• High school graduate or equivalent required.
• Ability to manage multiple customer and operational tasks under time-sensitive deadlines.
• Excellent guest-service orientation and communication skills.

Responsibilities

• Daily audit of reservations and processing deposits, no shows, and cancellations.
• Manage groups and inventory, prepare reports and communication with planners and attendees.
• Assist guests via phone, email, and experience center with reservation inquiries.
• Support Sales, Member Services, and Guest Services with reservation questions.

Skills

Guest service excellence

Multitasking

Professional communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Opera PMS

Passkey

SynXis

Outlook

Excel

Word

Job description

The Boca Raton is seeking a detail-oriented reservations coordinator to oversee in-house leisure and group reservations, ensuring accurate room blocks, timely deposits, and smooth guest experiences. You will work closely with Sales, Member Services, and the Experience Center to answer inquiries and optimize revenue while maintaining excellent service.

Responsibilities include auditing reservations daily, managing corporate and leisure groups, handling third-party bookings, and preparing