Group Reservations & Rooms Coordinator

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts in Fort Lauderdale, FL, seeks an organized Group Reservations professional to manage the group booking process and support the Revenue Management and Reservations teams. You will handle reservations, liaise with Sales and Convention Services, and maintain group files and room blocks.

The role emphasizes accuracy, fast processing, and cross-functional coordination across reservations, front office, and accounting processes. Weekend/holiday shifts may be required.

Qualifications

• Strong keyboard skills.
• Ability to analyze situations and make decisions.
• Ability to learn and master multiple software systems.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in Reservations, Front Office, Sales and Marketing or Accounting preferred.

Responsibilities

• Maintain positive guest relations.
• Perform duties with attention to detail, speed and accuracy.
• Prioritize and organize work.
• Make, change, or cancel reservations.
• Coordinate group bookings with Sales and Convention Services.
• Process mail and correspondence.
• Enter and maintain group blocks in the PMS system.
• Ensure group billing and cutoffs are maintained.
• Process rooming lists accurately and timely.
• Attend related meetings and keep documentation updated.

Skills

Keyboard skills

Analytical thinking

Multisystem proficiency

Excel proficiency

Organization

Hotel reservations experience

Job description

Omni Hotels & Resorts in Fort Lauderdale, FL, seeks an organized Group Reservations professional to manage the group booking process and support the Revenue Management and Reservations teams. You will handle reservations, liaise with Sales and Convention Services, and maintain group files and room blocks.

The role emphasizes accuracy, fast processing, and cross-functional coordination across reservations, front office, and accounting processes. Weekend/holiday shifts may be required.