Group Reservations Coordinator | Hospitality Concierge

Hilton; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton Orlando is seeking a Complex Reservations Coordinator to manage group reservations and act as the liaison between clients, meeting planners, and hotel departments. You will ensure accurate details, timely responses, and high-quality service to create memorable guest experiences.

The role emphasizes strong communication, meticulous administrative work, and collaboration with internal teams to streamline group bookings and related processes.

Qualifications

• Experience handling group reservations and billing requirements.
• Excellent communication with clients and internal teams.
• Strong administrative and data entry skills.

Responsibilities

• Process group reservations: coordinate rooming lists, suites, event resumes, and billing requirements.

Skills

Group reservations coordination

Customer service

Communication

Administrative support

Tools

Microsoft Word

Office Suite

Job description

Hilton Orlando is seeking a Complex Reservations Coordinator to manage group reservations and act as the liaison between clients, meeting planners, and hotel departments. You will ensure accurate details, timely responses, and high-quality service to create memorable guest experiences.

The role emphasizes strong communication, meticulous administrative work, and collaboration with internal teams to streamline group bookings and related processes.