Group Reservations Specialist: Seamless Hospitality

Hilton; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Hilton in New Orleans is seeking a Group Reservation Coordinator to help orchestrate group bookings, rooming lists, and billing requirements while delivering warm, personalized service. You’ll liaise with meeting planners, housing bureaus, convention teams, and front office to ensure accurate information and seamless experiences for every guest.

This role emphasizes hospitality, integrity, teamwork, and ownership as core values, with daily admin support and opportunities to contribute to special

Qualifications

• Experience coordinating group bookings or event reservations is beneficial.
• Strong communication with internal and external stakeholders.
• Excellent customer service and problem solving.

Responsibilities

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Skills

Customer service

Communication

Teamwork

Integrity

Leadership

Job description

Hilton in New Orleans is seeking a Group Reservation Coordinator to help orchestrate group bookings, rooming lists, and billing requirements while delivering warm, personalized service. You’ll liaise with meeting planners, housing bureaus, convention teams, and front office to ensure accurate information and seamless experiences for every guest.

This role emphasizes hospitality, integrity, teamwork, and ownership as core values, with daily admin support and opportunities to contribute to special