Group Concierge — Elevating Hospitality & Reservations

Hilton; San Juan (PR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton International is seeking a Group Coordinator to support our hotel’s group booking process and deliver memorable experiences for guests. You’ll coordinate rooming lists, event details, and billing, while ensuring smooth communication between planners, housing bureaus, convention teams, and front office.

Join a culture of warmth and teamwork at Hilton, where integrity, leadership, and a sense of ownership drive every stay.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton International is seeking a Group Coordinator to support our hotel’s group booking process and deliver memorable experiences for guests. You’ll coordinate rooming lists, event details, and billing, while ensuring smooth communication between planners, housing bureaus, convention teams, and front office.

Join a culture of warmth and teamwork at Hilton, where integrity, leadership, and a sense of ownership drive every stay.