Complex Reservations Coordinator - Hilton Orlando

Hilton; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton Orlando is seeking a Complex Reservations Coordinator to manage group reservations and act as the liaison between clients, meeting planners, and hotel departments. You will ensure accurate details, timely responses, and high-quality service to create memorable guest experiences.

The role emphasizes strong communication, meticulous administrative work, and collaboration with internal teams to streamline group bookings and related processes.

Qualifications

• Experience handling group reservations and billing requirements.
• Excellent communication with clients and internal teams.
• Strong administrative and data entry skills.

Responsibilities

• Process group reservations: coordinate rooming lists, suites, event resumes, and billing requirements.

Skills

Group reservations coordination

Customer service

Communication

Administrative support

Tools

Microsoft Word

Office Suite

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Complex Reservations Coordinator, you're not just supporting the hotel's group booking process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact