Group Home Operations Lead — Multi-Site Impact

Cardinal Services, Inc. of Indiana; Fort Wayne (IN); On-site; USD 53,000 - 71,000; Full time

Job summary

Cardinal Services, Inc. of Indiana is seeking an Assistant Director to oversee a group of residential homes. You will supervise House Supervisors, maintain staffing stability, and drive operational performance while ensuring compliance with organizational standards and regulatory requirements.

The role emphasizes leadership, teamwork, and proactive problem-solving to maintain high-quality services across locations. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree or 5+ years ID/IDD experience in lieu of degree.
• Minimum 3 years supervisory or leadership experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple homes and teams simultaneously.
• Knowledge of residential operations and regulatory expectations.

Responsibilities

• Provide supervision, support, and leadership to House Supervisors across multiple homes.
• Conduct regular meetings, performance discussions, and coaching sessions.
• Address supervisor performance concerns promptly and effectively.
• Review staffing schedules and identify gaps, PTO, vacancies, and coverage risks.
• Ensure adherence to agency policies, procedures, and regulatory standards.
• Collaborate with Quality Assurance and leadership to address compliance concerns.
• Support readiness for state surveys, audits, and plans of correction.
• Communicate updates and operational feedback to the Director.

Skills

Strong organizational skills

Communication skills

Problem-solving abilities

Leadership and supervisory skills

Ability to manage multiple homes

Education

Bachelor's degree in Human Services or related field

5+ years of relevant ID/IDD residential services experience

Job description

Cardinal Services, Inc. of Indiana is seeking an Assistant Director to oversee a group of residential homes. You will supervise House Supervisors, maintain staffing stability, and drive operational performance while ensuring compliance with organizational standards and regulatory requirements.

The role emphasizes leadership, teamwork, and proactive problem-solving to maintain high-quality services across locations. Strong communication and organizational skills are essential.