Assistant Director of Group Home

Easterseals Arc of Northeast Indiana; Fort Wayne (IN); Presencial; USD 53.000 - 71.000; Jornada completa

Descripción de la vacante

Cardinal Services, Inc. of Indiana is seeking an Assistant Director to oversee a group of residential homes. You will supervise House Supervisors, maintain staffing stability, and drive operational performance while ensuring compliance with organizational standards and regulatory requirements.

The role emphasizes leadership, teamwork, and proactive problem-solving to maintain high-quality services across locations. Strong communication and organizational skills are essential.

Formación

• Bachelor's degree or 5+ years ID/IDD experience in lieu of degree.
• Minimum 3 years supervisory or leadership experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple homes and teams simultaneously.
• Knowledge of residential operations and regulatory expectations.

Responsabilidades

• Provide supervision, support, and leadership to House Supervisors across multiple homes.
• Conduct regular meetings, performance discussions, and coaching sessions.
• Address supervisor performance concerns promptly and effectively.
• Review staffing schedules and identify gaps, PTO, vacancies, and coverage risks.
• Ensure adherence to agency policies, procedures, and regulatory standards.
• Collaborate with Quality Assurance and leadership to address compliance concerns.
• Support readiness for state surveys, audits, and plans of correction.
• Communicate updates and operational feedback to the Director.

Conocimientos

Strong organizational skills

Communication skills

Problem-solving abilities

Leadership and supervisory skills

Ability to manage multiple homes

Educación

Bachelor's degree in Human Services or related field

5+ years of relevant ID/IDD residential services experience

Descripción del empleo

Location: Fort Wayne, IN, USA
Salary: $52,748 - $71,392 Based on Experience
Type: Full-Time

Job Summary

The Assistant Director is responsible for the operational oversight, staffing stability, and leadership of a group of assigned homes. This role ensures House Supervisors effectively manage their homes while maintaining consistency, accountability, and proactive problem-solving across the team. The Assistant Director drives operational performance, supports workforce stability, and ensures alignment with organizational expectations and regulatory standards.

Key Responsibilities

Supervisor Leadership & Oversight

• Supervise and support assigned House Supervisors across multiple homes
• Conduct regular I meetings, performance discussions, and coaching sessions
• Provide ongoing leadership development, guidance, and feedback
• Address supervisor performance concerns promptly and effectively
• Ensure supervisors meet expectations related to home operations and staff management
• Hold supervisors accountable for performance, outcomes, and overall home stability
• Reinforce expectations, policies, and organizational standards

Staffing & Workforce Oversight

• Review and monitor staffinng schedules across assigned homes
• Identify staffing gaps proactively, including PTO, vacancies, and coverage risks
• Monitor attendance patterns, call-offs, and overtime trends
• Ensure supervisor are effectively managing staffing within their homes

• Support staffinng strategies and solutions without assuming routine direct coverage responsibilities
• Escalate workforce concerns early to prevent operational disruption
• Promote proactive staffing practices and reduce reliance on last-minute coverage

Operational Oversight

• Ensure consistent and effective operations across all assigned homes
• Conduct routine home visits, walkthroughs, and observational assessments to evaluate performance and conditions
• Monitor environmental standards, safety, organization, and overall home presentation
• Ensure adherence to all agency policies, procedures and regulatory requirements
• Identify operational gaps, inconsistencies, or risks and implement corrective actions
• Reinforce expectations for daily routines, task completion, and overall home management
• Oversee incident reporting practices, ensuring timely, accurate documentation and appropriate follow-up in accordance with agency and regulatory standards.
• Ensure timely escalation of incidents, concerns, and risks in accordance with agency protocols
• Monitor trends in incidents, staffing, and operational performance and address patterns proactively
• Support overall home stability by maintaining structure, consistency, and accountability across locations
• Collaborate with Quality Assurance and leadership to address compliance concerns and implement improvements
• Support readiness for state surveys, audits, and regulatory reviews, including participation as needed and ensuring implementation and follow-through on Plans of Correction to maintain ongoing compliance.
• Ensure homes maintain safe environments and respond appropriately to health and safety concerns

Problem Solving & Crisis Management

• Respond to Operational challenges escalated by Supervisors
• Identify early indicators Of instability and intervene proactively
• Support supervisors in resolving complex staffing, operational, or team issues
• Stabilize homes experiencing performance or workflow challenges
• Coordinate response efforts during high-risk or urgent situations
• Maintain operational continuity during periods of disruption

Culture & Team Development

• Promote a professional, accountable, and positive work environment
• Monitor team morale, engagement, and overall health
• Support retention efforts and workforce stability initiatives
• Encourage ownership, eccountability, and leadership among supervisors
• Address team dynamics. conflict, and culture-related concerns
• Reinforce expectations around professionalism and performance

Communication & Coordination

• Maintain consistent and effective communication with House Supervisors
• Coordinate with QIDPs regarding service delivery needs and concerns
• Coordinate with internal departments (e.g., Nursing QA, Maintenance) to support operational and compliance
• Provide updates, insights, and operational feedback to the Director
• Ensure expectations are clearly communicated, understood, and reinforced
• Facilitate alignment across homes, teams, and leadership

Qualifications & Experience

• Bachelor's degree in Human Services or a related field required, or a minimum of 5 years Of relevant experience in ID/IDD residential services in lieu of a degree
• Minimum of 3 years or experience in ID/IDD residential services required
• Minimum 0f 2 years of supervisory or leadership experience required
• Strong knowledge of residential operations, staffing management, and regulatory expectations for long-term care or ID/IDD settings
• Demonstrated ability to lead teams, manage multipie priorities, and support operational stability
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple homes and teams simultaneously

Work Environment/Conditions

• Primarily Monday through Friday, with availability for evenings and weekends based on operational needs.
• Participation in an on-call sponsorship rotation may be required based on operational needs.
• Combination of administrative and field-based work, with regular presence required across assigned residential homes.
• Regular travel between assigned residential homes required.
• Requires responsiveness to operational and staffing needs in a dynamic, fast-paced environment
• This role is not responsible for routine direct care coverage but may provide support as needed based on operational demands

Physical Requirement

• Ability to travel between multiple residential locations
• Ability to lift, transfer, or assist individuals and/or equipment up to 50 pounds as needed
• Ability to stand, walk, and move throughout residential environments for extended periods
• Ability to observe and assess home environments and staff performance
• Ability to respond to urgent situations as needed

EEO/ADA Compliant

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.