Group & Events Sales Manager - Hospitality

Great Wolf Lodge; Concord (NC); Sur place; USD 60 000 - 65 000; Plein temps

Résumé du poste

Great Wolf Lodge is seeking a Sales Manager in Concord, NC to lead outbound prospecting for group room and event sales. You will target shoulder and off-peak opportunities, convert inquiries to sales, and represent the lodge at regional shows.

The role requires a 4+ year track record in hospitality sales, strong communication, and proficiency with Microsoft Office. A detailed CRM approach and ability to manage room blocks are essential.

Qualifications

• Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience
• Minimum 4 years in sales with specific experience in hospitality event/conference sales
• Proficiency in Microsoft Office Suite
• Criminal background check and drug screen completed
• Department of Motor Vehicle check completed
• Professional communication skills both verbal and written

Responsabilités

• Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business
• Increase market share through networking, research and business development activities
• Convert group and meeting inquiries to sales via fast response and client service
• Represent Great Wolf at local and regional trade shows to promote Groups brand
• Enter activities in CRM, manage pipeline and schedule future meetings
• Build and maintain key client relationships generating repeat business and lifetime value
• Prepare compelling group proposals, sales materials and contracts
• Deliver on group room and catering sales goals contributing to lodge finances
• Negotiate contracting terms including pricing for meeting room rental and audio visual
• Submit weekly sales activity reports to the director of sales
• Create quarterly sales action plans outlining objectives and strategies
• Provide consultation on lodge facilities and services
• Monitor room blocks and coordinate with staff on pickups and lists
• Resolve group complaints or conflicts including billing issues
• Complete BEOs and resumes for clients and operations
• Enter booking details and payment verification in company software
• Maintain PM ledger for open accounts

Connaissances

Professional communication

Microsoft Office

Formation

Bachelor’s degree in hotel/hospitality

Description du poste

Great Wolf Lodge is seeking a Sales Manager in Concord, NC to lead outbound prospecting for group room and event sales. You will target shoulder and off-peak opportunities, convert inquiries to sales, and represent the lodge at regional shows.

The role requires a 4+ year track record in hospitality sales, strong communication, and proficiency with Microsoft Office. A detailed CRM approach and ability to manage room blocks are essential.