Events & Catering Coordinator for Hospitality Sales

Great Wolf Lodge; Connecticut; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Job summary

Great Wolf Lodge in Connecticut seeks a Sales and Catering Coordinator to support clients and the Lodge sales teams, enabling revenue, quality and repeat business targets. You will handle admin tasks, prepare BEOs, enter accurate rooming lists, monitor blocks, and coordinate events through the booking process from negotiation to departure.

Proficiency in Microsoft Office and strong communication are required.

Qualifications

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination.
• Proficient in Microsoft Office Suite.
• Criminal background check and drug screen required.
• Professional communication skills both verbal and written.

Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering.
• Prepare Banquet Event Orders (BEOs) and resumes for clients and operations.
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems.
• Monitor room blocks and coordinate with property personnel regarding group room pick-ups and lists.
• Investigate and resolve group complaints or conflicts including billing issues and contract discrepancies.
• Organize client appreciation and in-house lodge events.
• Provide detailed information on meeting needs throughout the booking process from negotiation to departure.
• Attend pre/post conference meetings as needed.
• Handle in-suite VIP packages and amenities.
• Maintain PM account ledger and assist Sales Team with special projects.

Skills

MS Office

Professional communication

Customer service

Attention to detail

Multitasking

Organizational skills

Problem solving

Enthusiastic energy

Education

Associates degree in hotel/hospitality

Tools

OPERA system

Job description

Great Wolf Lodge in Connecticut seeks a Sales and Catering Coordinator to support clients and the Lodge sales teams, enabling revenue, quality and repeat business targets. You will handle admin tasks, prepare BEOs, enter accurate rooming lists, monitor blocks, and coordinate events through the booking process from negotiation to departure.

Proficiency in Microsoft Office and strong communication are required.