Events & Sales Coordinator — Hospitality

Great Wolf Lodge; Mashantucket (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

Great Wolf Lodge is seeking a Sales and Catering Coordinator to provide administrative support to clients and the Lodge sales teams, helping meet revenue, quality, and repeat business targets.

Responsibilities include preparing kits, contracts, invoices, BEOs, and rooming lists, plus coordinating events and resolving issues. Associates degree and MS Office proficiency are required; background checks and a drug screen are expected.

Qualifications

• Associates degree in hotel/hospitality or related field or equivalent.
• Proficiency in Microsoft Office Suite.
• Successful completion of criminal background check and drug screen.
• Professional communication skills both verbal and written.

Responsibilities

• Support group sales efforts by preparing kits, documenting accounts, contracts and invoices.
• Prepare Banquet Event Orders (BEOs) and resumes for clients and operations.
• Enter rooming lists, routing information and tax-exempt status in company software.
• Monitor room blocks and communicate with property staff weekly regarding group room pick-ups.
• Resolve group-related issues including billing and reservations.
• Coordinate client appreciation events and meeting needs throughout the booking process.
• Attend pre/post conference meetings and assist Sales Team with special projects.

Skills

Professional communication skills

Customer service experience

Multi-tasking

Education

Associate degree in hotel/hospitality or related field

Tools

OPERA system experience

Microsoft Office Suite

Job description

Great Wolf Lodge is seeking a Sales and Catering Coordinator to provide administrative support to clients and the Lodge sales teams, helping meet revenue, quality, and repeat business targets.

Responsibilities include preparing kits, contracts, invoices, BEOs, and rooming lists, plus coordinating events and resolving issues. Associates degree and MS Office proficiency are required; background checks and a drug screen are expected.