Benefits & Client Success Consultant

MetLife; Boston (MA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Disability insurance

Job summary

MetLife in Boston, MA is seeking a Client Service Consultant (CSC) after completing a 4‑month training program focused on employee benefits and MetLife’s group benefits platform. The CSC provides administrative and client service to MetLife group insurance customers, collaborating with brokers and partners to deliver solutions and an outstanding service experience.

This hybrid role requires strong organization, communication, and problem‑solving skills, with a salary range of $70,000–$80,000 and

Qualifications

• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple tasks, prioritize deadlines, and stay flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn and proactively develop in the business.

Responsibilities

• Complete required MetLife training programs, including graduation from the Service Academy Program.
• Partner with a mentor to gain hands‑on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem‑solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to‑end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Organizational skills

Interpersonal skills

Communication skills

Written communication

Verbal communication

Tools

Microsoft Office

Job description

MetLife in Boston, MA is seeking a Client Service Consultant (CSC) after completing a 4‑month training program focused on employee benefits and MetLife’s group benefits platform. The CSC provides administrative and client service to MetLife group insurance customers, collaborating with brokers and partners to deliver solutions and an outstanding service experience.

This hybrid role requires strong organization, communication, and problem‑solving skills, with a salary range of $70,000–$80,000 and