Ground Handling: Customer Care Unit Lead

Austin Community College; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid training

401(k) plan

Vacation

Family travel benefits

Job summary

An aviation company is seeking a Unit Manager for Customer Care to oversee operational activities and manage a team focused on assisting passengers. The ideal candidate will have team leadership experience, the ability to handle conflicts, and a familiarity with Microsoft Office. This role also includes administrative duties, staff scheduling, and performance reviews, all while ensuring compliance with policies and procedures.

Qualifications

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, setting and meeting deadlines
• Familiarity with internal controls processes for accountable items

Responsibilities

• Manage operational activities of the department according to policies
• Coach and provide career development to staff
• Conduct employee performance reviews

Skills

Team Leadership

Conflict Resolution

Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Job description

An aviation company is seeking a Unit Manager for Customer Care to oversee operational activities and manage a team focused on assisting passengers. The ideal candidate will have team leadership experience, the ability to handle conflicts, and a familiarity with Microsoft Office. This role also includes administrative duties, staff scheduling, and performance reviews, all while ensuring compliance with policies and procedures.