Ground Operations - Customer Care Lead

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 44,000 - 60,000; Full time

Job summary

Piedmont Airlines, Inc. is seeking a Unit Manager, Customer Care in Ground Handling to lead daily operations, plan manpower and equipment, and ensure service standards are met. You will coach staff, ensure policy compliance, and manage workload and performance reporting.

The role requires supervisory experience, strong communication, and proficiency with MS Office in a fast-paced airport environment. Ground Handling and Ramp exposure preferred.

Qualifications

• Two (2) years of supervisory experience in Ramp and Customer Service preferred.
• Strong leadership and people management skills required.
• Able to plan manpower and equipment in advance.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee daily operations of the Customer Care department in Ground Handling.
• Coach staff and provide career development.
• Schedule staff, assign shifts, and manage overtime and backups.
• Prepare regular operational and performance reports.

Skills

Leadership

Team coordination

Customer service

MS Office

Education

Bachelor's degree in Aviation/Business or related field

Tools

QIK

Sabre

Internal Controls Manual (ICM)

Job description

Piedmont Airlines, Inc. is seeking a Unit Manager, Customer Care in Ground Handling to lead daily operations, plan manpower and equipment, and ensure service standards are met. You will coach staff, ensure policy compliance, and manage workload and performance reporting.

The role requires supervisory experience, strong communication, and proficiency with MS Office in a fast-paced airport environment. Ground Handling and Ramp exposure preferred.