Unit Manager, Ground Operations & Team Leadership

Wayne State University; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Job summary

A major airline is seeking a motivated Unit Manager for Customer Operations in Charlotte, NC. This role involves managing operational activities while focusing on safe equipment handling and staffing. Responsibilities include coaching staff, overseeing daily operations, and conducting performance reviews. Candidates should have proven leadership skills and preferably a Bachelor’s Degree in Aviation or Business. A competitive salary, bonuses, and benefits package including training and family travel opportunities are offered.

Qualifications

• Must have proven success as a Team Leader with ability to preplan manpower and equipment.
• Ability to work independently and meet deadlines.
• Experience in defusing conflicts among team members.

Responsibilities

• Oversee daily operations with company goals and customer expectations.
• Coach and provide career development to staff.
• Manage a team with various duties including supervisors and agents.

Skills

Team leadership

Conflict resolution

Microsoft Office Suite

Customer service

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Job description

A major airline is seeking a motivated Unit Manager for Customer Operations in Charlotte, NC. This role involves managing operational activities while focusing on safe equipment handling and staffing. Responsibilities include coaching staff, overseeing daily operations, and conducting performance reviews. Candidates should have proven leadership skills and preferably a Bachelor’s Degree in Aviation or Business. A competitive salary, bonuses, and benefits package including training and family travel opportunities are offered.