Ground Handling: Customer Care Unit Lead

Wayne State University; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on American Airlines network

Medical and dental available

Job summary

An aviation company in Charlotte is seeking a Unit Manager, Customer Care to oversee operations in the Ground Handling Department. The ideal candidate will have a background in team leadership and customer service, with responsibilities including managing staff schedules, performance reviews, and operational activities. This role requires a Bachelor's Degree and familiarity with QIK and Sabre systems. Benefits include paid training, 401(k), and travel perks.

Qualifications

• Proven success as a Team Leader with the ability to preplan manpower and equipment.
• Ability to work independently, set and meet own deadlines.
• Familiarity with internal controls processes.

Responsibilities

• Manage operational activities in accordance with established policies.
• Coach and provide career development to staff.
• Conduct employee performance reviews.

Skills

Team Leadership

Conflict Resolution

Time Management

Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Job description

An aviation company in Charlotte is seeking a Unit Manager, Customer Care to oversee operations in the Ground Handling Department. The ideal candidate will have a background in team leadership and customer service, with responsibilities including managing staff schedules, performance reviews, and operational activities. This role requires a Bachelor's Degree and familiarity with QIK and Sabre systems. Benefits include paid training, 401(k), and travel perks.