Grocery Customer Experience Lead

Hy-Vee; Gladstone (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee in Gladstone, Oregon is seeking a Second Service Manager to supervise service operations and lead a team in delivering friendly, efficient customer care. The role emphasizes hands-on leadership in a fast-paced grocery environment.

You will oversee floor operations, train staff, greet customers, and ensure accurate pricing and product presentation. The position requires dedication to service standards and teamwork.

Qualifications

• High school diploma or 1 year of similar or related work experience.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists customers by: (examples include) Escorting them to the products they are looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.

Skills

Customer service

Leadership

Communication

Teamwork

Education

High school diploma or 1 year of related work experience

Tools

POS system

Cash handling

Job description

Hy-Vee in Gladstone, Oregon is seeking a Second Service Manager to supervise service operations and lead a team in delivering friendly, efficient customer care. The role emphasizes hands-on leadership in a fast-paced grocery environment.

You will oversee floor operations, train staff, greet customers, and ensure accurate pricing and product presentation. The position requires dedication to service standards and teamwork.